Category
Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request email or whatsapp to us.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Once you request to return a product, a pickup is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
You can cancel your order. Kindly refuse the order once the delivery/courier partner contacts you to deliver the order OR
Please call us on +91 8887847213 (Mon - Saturday - 9 am to 6 pm), and we will help you in cancelling the order.
Please raise a request via email or whatsapp to us.
Miyati. reserves the right to cancel any order without
pre-confirming the customer at any time and may verify any order before shipping the
same to the customer that may include having a verbal or written confirmation from the
customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
We will process your refund for a prepaid order within 7 business days in case of cancellation of the order. In case of returns, we will refund the money after the product has been received by our warehouse and quality checked. Please note, this entire process takes 2 weeks after the return has been picked up.
Yes. You can return any products sealed/unopened that are eligible for returns within 7 days of delivery.
Online shopping is convenient and timely product delivery plays an important role. Shipping is an important step of any e-commerce website, but this process is prone to technical issues and human error that can sometimes be difficult to correct quickly. To resolve any issue and claim damages, it is essential to have evidence for it, especially in the use of a third-party courier service. This is why we ask every customer to make an unboxing video every time they receive an order. It is one thing that a customer can do at the time he or she receives the product. We recommend you do this not only when you purchase something from us but any online shopping you do.
The unboxing video is mandatory, and we will not be able to resolve any complaints or answer queries without it. We use third-party courier services, and working as a business, they have their set of guidelines and processes to solve issues. We cannot be held responsible for damaged, missing products if you fail to provide the video. Video as evidence will help us resolve your issues better and quickly.
Inspect the package before receiving the product from the delivery boy. If it is tampered, we request you to take a picture, reject the delivery and email the package picture and your order details to support@miyati.in. We will resolve your complaint at the earliest. To record the video
Note: Video should be recorded without cuts, and everything should be in one frame only.
Miyati Aesthetics Pvt Ltd takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once a product is received by us, it needs to pass an inspection procedure to make sure the product is unused, unopened and in the same condition as sent in. When all grounds are clear, we will dispatch the customer's desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed
*In case of COD orders, the shipping + COD charges are non-refundable.
Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of the product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The customer may cancel their order within 2 working days of placing it with us. Once an order is shipped, it is not under our control to cancel it.
Loading Please Wait..